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Money-back Guarantee

We are the official authorized vendor of TPE/Silicone sex dolls, proudly partnering with renowned brand sex doll manufacturers like WM, SE, ZELEX, Irontech, and more. At Oksexdoll.com, we want to assure our customers that all branded sex dolls purchased from us are 100% authentic. We hold authorization certificates from multiple TDF accredited manufacturers, and for those who may not provide certificates, we offer the ability to track your orders directly from the original manufacturers. You can trust that there are no counterfeits here, and we stand behind this commitment with a comprehensive money-back guarantee on all orders.

Here's how our money-back guarantee works:

Upon receiving your sexdoll, it's essential to inspect it thoroughly, from head to toe, before use. We recommend taking photos of the exterior of the box and documenting the unboxing process.

If you discover any issues or damage with your doll, please report it to us! Email: [email protected]

When reporting an issue, be as specific as possible, describing the exact problems you've encountered. Include clear photos or videos to help us better understand the situation.

What our money-back guarantee does not cover:

Skin Imperfections: Very minor skin imperfections or slight variations in the skin's surface resulting from the manufacturing process, such as injection sites and seam lines from the molds, are not considered defects and are not covered by our money-back guarantee. We view these as unique "birthmarks" that make your doll one of a kind.

Finger & Toe Nails: Occasionally, doll nails may become loose during transit. If this happens, simply remove them and reapply with nail glue, following the instructions in our cleaning and caring guide.

Eyelashes: It is possible for eyelashes to become loose at times, but this can be easily addressed.

Makeup: Each doll is handcrafted, including the application of semi-permanent makeup. Minor discrepancies in makeup are expected due to the handmade nature of the product. You will receive photos of your sex doll before it is shipped, allowing you to raise any concerns about makeup discrepancies at that stage.

Used Love Dolls: Our money-back guarantee does not apply to used dolls, but we are always open to addressing issues and providing assistance where possible.

User Damage: Any damage deemed to be caused by mishandling or negligence by the customer, including hyperextension of limbs or tears, will not be covered. We will assess the doll and evaluate the source of damage based on the information provided, with the final decision at the discretion of Oksexdoll.

Custom Sex Dolls: If you've made specific requests or have custom requirements, your doll is considered bespoke and made exclusively for you. While we are willing to discuss returns and refunds for custom dolls, automatic qualification for a full refund is not guaranteed unless the doll is genuinely faulty or not as described/ordered. Each case will be reviewed individually.

Please familiarize yourself with our Refund Policy for additional details. We are committed to providing you with an authentic and satisfactory experience at Oksexdoll, and our money-back guarantee is designed to ensure your peace of mind when making this important investment.

At Oksexdoll, we are committed to ensuring our customers receive the best quality sex dolls at the best possible prices. Our Purchase Guarantee and Price Match Guarantee are a testament to our dedication to customer satisfaction and the value we place on your investment.